The challenge

The website has to keep pace with the restaurant. A customer checking the Christmas opening hours or choosing where to eat needs the right information that day. The team also needs to make edits quickly. One practical example was the set menu: it was set up differently from other menus, so staff could not make a simple dish change in the same way. It was a small request that showed how the way a page is built can affect day-to-day work.

Different changes call for different treatment. A revised menu needs to be easy to read and easy for staff to edit again. A holiday opening hours update needs to be easy to find before someone sets out. A short promotion has an end date and needs to come down promptly so guests are not relying on an offer that has finished.

What Ace Web Studio did

We provided hands-on support for menu changes, seasonal opening hours and time-sensitive notices. We also worked on practical additions, including a voucher button and a page for weddings. These requests had different deadlines and audiences, from a short-lived offer to information that guests might look for months ahead.

How the website supports a visit

Guests arrive with different questions

Someone planning dinner may start with the seasonal menu and then look for a table. Someone already on their way is more likely to want the address or opening hours. A guest buying a gift can go straight to the voucher link. Giving each task a clear route makes it much easier for the restaurant to keep its website useful as offers and opening times change.

Keeping temporary changes manageable

Seasonal notices and menus have different lifespans. A menu may need a series of small edits over several weeks, while a promotion can need to come down on a particular day. Basilico’s support requests included both. Having a reliable way to ask for those changes helps the team manage the public information while it is also managing bookings and service.